Title Client Care Representative
Details

At AgMedica Bioscience Inc., (AGMEDICA), we all feel fortunate to be living in this great country and investing our time, efforts, resources and passion on something that is and will continue to make an enormous impact on people’s well-being, their healthcare options, as well as, the trusted availability of a safe, efficient and quality cannabis product right from the start. We are also continuous learners, always looking to surpass boundaries and deliver a “best-in-class” experience for the great people we will serve across all diverse communities.

Our Client Care Team will be the pulse of the company. We are building the best Client Care Team in the industry – a major differentiator and strategic advantage for our organization. We are looking for a Client Service Representative to provide world class support to our clients across Canada. You will be an important part of a passionate and enthusiastic team based in beautiful Chatham-Kent, Ontario.

The Client Care Representative, under the direction of the Senior Marketing Manager, will process and verify client documents, advise on product and services available, adhere to regulations regarding confidentiality, and always conduct oneself with the highest level of professionalism. At all times, the Client Care Representative must be aware of what is happening within the Company’s product lines, be patient and well spoken when communicating, and abide by company policies: following PIPEDA (The Personal Information Protection and Electronic Documents Act), and the Access to Cannabis for Medical Purpose Regulations; including Bill C-45.

Major Duties:

  • Always adhere to Standard Operating Procedures (SOP) to ensure quality and efficacy in all client service activities;
  • Familiar with and follow the Access to Cannabis for Medical Purposes Regulation (ACMPR), including Bill C-45 as it pertains to client care;
  • Provide accurate, valid, and complete information to clients. Retain all new clients through outstanding client care needs;
  • Be an effective listener: support patient inbound inquiries through phone, email, website and provide timely turnaround of answers and solutions;
  • Build sustainable relationships and trust with clients while articulating our product line;
  • Answer incoming calls and messages from clients, providing support, guidance, education, and answering questions, including supporting them in their cannabis selection and ordering;
  • Register patients by processing required documents;
  • Receive, process, and verify the accuracy of client registration information and order records; corresponding with healthcare professionals, pharmacists and clinics;
  • Following PIPEDA, maintain confidentiality of sensitive information in all aspects of client data handling;
  • Resolve product or service problems by clarifying the customer’s concern;
  • Initiate required action for response to patient service requests including maintaining patient files and communicating information to the appropriate division.

Qualifications:

  • Post Secondary education in Medical Administration, Customer Service or pertinent work experience.
  • 2 to 4 years experience in Customer Service, Retail, or Medical/Pharmaceutical Administration.
  • Strong computer skills, including experience with Microsoft Office (Word, Excel, Outlook).
  • Demonstrate necessary comprehension of the English language.
  • Call center experience is considered an asset.
  • Multilingualism is considered a strong asset.
  • Previous experience in the cannabis space considered an asset but not required.

AgMedica values diversity and is an equal opportunity employer. We offer an inclusive work environment and encourage applications from all qualified individuals.

To Apply:

Please submit resume and cover letter along with two letters of reference from a previous supervisor to Wendy Teetzel, Human Resource Manager.

We thank all candidates; however, we will respond to those that best fit the requirements of the position. As we are a growing organization, all resumes will be maintained in our database for consideration for future positions.

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